FAQs

How Many Years Has the Company Been in Business, When Was It Founded, and What Is the Company's Mission Or Vision?

With over 10 years of experience in the generator industry, the company was founded with the goal of providing reliable power solutions that meet the needs of individuals and businesses alike. Our vision is to be the premier partner in Egypt for providing efficient and reliable backup power sources, while our mission is to support our customers with high-quality services including sales, rental, maintenance, and ongoing technical support.

What Are All the Services You Provide?

We provide a comprehensive range of services in the field of electric generators, including:

Generator sales: All capacities (from 30 kW to more than 1000 kW).
Generator rental: For short or long term solutions.
Maintenance and technical support: For electric and diesel generators.

Additional services: Such as installation, commissioning, training on the use of generators, and providing original spare parts.

Do You Have Partnerships with Manufacturers Or Distributors?

Yes, we deal with the largest international brands in the field of generators, such as: Japanese Denyo and Caterpillar generators This gives our customers the assurance of quality and reliability in every project. These partnerships enable us to provide reliable equipment and maintain it consistently.

What Are the Available Electrical Capacities?

We provide all electrical capacities to suit different customer needs:

Low power generators from 30 to 100 kW for homes, small shops, and workshops.
Medium power generators from 100 to 1000 kW for factories, construction projects, and warehouses.

High-power generators +1000 kW for hospitals, ports, oil and gas companies, and national projects.

Do You Offer Short-term Or Long-term Rentals?

Yes, we offer long-term rental contracts to meet the needs of factories, companies, and large projects that require continuous operation for extended periods. For short-term (daily/weekly) projects, customized solutions can be provided upon request and prior agreement.

Do You Provide 24/7 Emergency Generators?

Absolutely. We understand that power outages can occur at any time, so we provide emergency generators ready to operate 24/7 to ensure your business continues uninterrupted.

Do You Provide Backup Power Solutions for Specific Areas Such As Hospitals Or Events?

Yes, we specialize in providing customized solutions for sensitive and vital areas such as:

Hospitals where power outages are unacceptable.
Major events such as exhibitions and parties.

Factories and companies which require constant operation.

Do You Provide Installation and Commissioning Services?

Yes, we provide a comprehensive service that starts with transporting the generator to the customer’s site, through installation, and ends with the generator being commissioned and adjusted according to the project’s needs.

Do You Provide Testing and Commissioning of Generators?

Of course, we conduct full commissioning tests of generators before delivery to ensure the highest levels of efficiency and stability in performance.

Do You Provide Training for Operators?

Yes, we provide training programs for operators and workers to ensure optimal use of generators and maintain their safety and long-term performance.

Do You Provide 24/7 Technical Support During the Rental Period?

Yes, we provide 24/7 technical support during the rental period to ensure any issues are resolved immediately and minimize downtime.

How Are Rental Prices Determined?

Prices are usually determined on the basis of: citizenWe take into account the required generator capacity, rental period, and associated service requirements such as transportation and installation.

Are There Any Additional Charges Such As Delivery Or Installation?

No, our prices are clear and transparent. Delivery and installation fees are included in the offer, and we do not add any hidden costs.

Is Insurance Required Or Upfront?

Yes, a deposit or insurance is agreed upon to ensure mutual commitment and cover any exceptional circumstances.

What Sectors Do You Serve?

We serve almost all sectors, including:

Healthcare (hospitals and clinics).
Oil and gas.
Industrial and construction sector.
Logistics and trade services.

Major events and exhibitions.

Have You Implemented Major Projects Or Events?

Yes, we have a proven track record that includes major national projects such as:

New Administrative Capital Project.
Dabaa nuclear reactor.

Police Club in Fifth Settlement.

What Governorates and Cities Do You Cover?

We cover many major cities and governorates in Egypt, including:Cairo, Alexandria, Port Said, Ismailia, Suez, and Ain Sokhna, with the possibility of serving other areas upon request.

Can You Install Heavy Generators Using Cranes?

Yes, we provide comprehensive installation services, including handling heavy generators using appropriate lifting equipment to ensure safe installation and quality workmanship.

Do You Have Backup Generators Ready in Case of Breakdowns?

Certainly, we provide spare generators ready for immediate replacement in the event of a breakdown, ensuring the continued operation of our clients’ projects without any interruption.